Omnichannel Contact Center PakistanDeploy XCALLY Motion with Capstar Solutions
XCALLY Motion is the omnichannel contact center Pakistan enterprises use to unify voice, email, chat, SMS, and WhatsApp in one agent workspace. Capstar Solutions is a certified XCALLY partner. We install, integrate, and support every deployment for enterprises in Islamabad, Lahore, and Karachi, on Linux servers you control or in the cloud, whichever your compliance and budget require.
From Assessment to Live Agents, We Handle Every Step
Buying XCALLY is only the first decision. Capstar Solutions turns the license into a working contact center your agents rely on daily, tuned for Pakistani carriers and your existing tools.
1. Assess
We review your channel mix, agent count, SIP trunk contract, and CRM before recommending a cloud or on-premise deployment.
2. Deploy & Integrate
We install XCALLY on Linux, connect your SIP trunk through a certified AudioCodes SBC, and wire up CRM and channel integrations.
3. Train & Support
We train supervisors and agents on Cally Square, hand over documentation, and stay on for ongoing support and tuning.
Staff
Describe the roles of Agents, Telephones, Users, and Permissions.
Queues
Agents can be organized into queues based on a variety of criteria, including the skills and services they offer.
Auto Call Distribution
Redirect incoming calls automatically according to predefined criteria.
Trunking
Register your incoming and outgoing VOIP service provider trunks
Call Recording
Enable Call Recording
(automatic or manual)
Call Monitoring
Make use of a blind transfer, a warm transfer, or both.
Call Transfer
ecordings are available to listen to, download, and rate in order to monitor their quality.
Call Analytics
Do performance analysis utilizing either individualized reports or pre-made ones.
Call History
Find out the history of all outgoing and incoming calls.
Agent Presence
Find out the current situation with each of the agents who were assigned.
Whisper & Barge in
Managers can eavesdrop and interrupt calls to help agents.
Voicemail
Whenever you like, you can divert incoming calls to a voicemail inbox.