Call Center Studio PakistanOne omnichannel contact center for calls, WhatsApp, chat and email
An omnichannel contact center puts every customer channel on one agent screen. Calls, WhatsApp, live chat, email and SMS share one queue and one customer history. Call Center Studio is a cloud platform built to do exactly that. Capstar Solutions sets it up, trains your team and supports you locally.
100% Cloud
Voice + Digital Channels
Calls, WhatsApp, live chat, email, SMS and social in one platform
30+ Deployments
3 Offices in Pakistan
Call Center Studio Pakistan in Brief
Three Problems Every Growing Contact Center Hits
If your team has added channels one at a time — a WhatsApp number here, a chat widget there — you have probably run into all three of these. They are also the three reasons most organisations start looking for an omnichannel contact center solution in the first place, and XCALLY was built to answer them.
Voice
ACD routing, IVR with text-to-speech, and four dialer modes.
Chats and WhatsApp calls sit in the same queue as phone calls.
AI
Bots, reply suggestions, and a connector for ChatGPT, Dialogflow and Azure.
CRM
Ready-made links to Salesforce, Microsoft Dynamics, Zendesk, Zoho and HubSpot.
WhatsApp Contact Center Pakistan
Which channels does Call Center Studio bring into one screen?
Call Center Studio brings voice calls, WhatsApp, live chat, email, SMS, Messenger, Instagram, Telegram and Viber into one agent desktop. Every message joins the same queue as your calls. Agents see the full history, whichever channel the customer used last.
An omnichannel contact center integrates voice, email, live chat, social media, SMS, and more into a single, cohesive platform. Unlike traditional multichannel systems, where channels operate in silos, omnichannel ensures every interaction is connected. This means customers can start a conversation on live chat and seamlessly continue it via email or phone without repeating information.
