Microsoft Teams Direct Routing PakistanMake and take normal phone calls in Microsoft Teams, on your own numbers
Microsoft Teams Direct Routing lets your staff call any landline or mobile from Teams. Calls to your business numbers ring in Teams too. A secure gateway, called a certified SBC, links Teams to your phone company. Microsoft does not sell Teams phone plans in Pakistan, so this is how businesses here do it. Capstar Solutions sets it up and supports it from Karachi, Lahore and Islamabad.
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Microsoft Teams Direct Routing Pakistan
What is Microsoft Teams Direct Routing?
Microsoft Teams Direct Routing connects Teams to your own phone company, so staff can call normal phone numbers from Teams. A secure gateway called a certified SBC links the two. In Pakistan, it is the only way to add phone calling to Teams today.
Already chatting and meeting in Microsoft Teams? Direct Routing makes it your phone system too.
Keep your Numbers
Customers dial the same numbers. The calls now ring in Teams.
Answer from Anywhere
Laptop, mobile or desk phone. Callers always see your company number.
Retire the Old PBX
Move one team at a time, then switch the old system off.
One App for Everything
Chat, meetings and calls in Teams, managed by your IT team in one place.
How Teams Direct Routing Works
How does Teams Direct Routing work?
A certified SBC sits between your phone company and Microsoft, like a secure bridge. Your phone line plugs into one side. Teams connects to the other side over an encrypted link.
A customer dials your normal business number.
Your phone company sends the call to your SBC.
The SBC passes it to Microsoft, and the right person’s Teams rings.
Outgoing calls take the same path in reverse.
What you need for Teams Direct Routing
Teams Phone Licenses
Teams plus Teams Phone Standard for each person who makes calls.
A Certified SBC
A model on Microsoft's list, bought or as a service.
A Phone Line
A SIP trunk for Microsoft Teams, or the E1/PRI line you have.
Internet and a Domain
A reliable line, a fixed IP and a name for the SBC.
Technical details for your IT team
- A domain verified in your Microsoft 365 tenant (not
*.onmicrosoft.com) - A public FQDN and DNS record for the SBC, for example
sbc.yourcompany.com.pk A certificate from a CA in Microsoft's Trusted Root Program- SIP over TLS to Microsoft on port 5061; media ports
- Microsoft connection points:
sip.pstnhub.microsoft.com,sip2.pstnhub.microsoft.comandsip3.pstnhub.microsoft.com - Call menus and queues use free Teams Phone Resource Account licenses
Teams Phone Pakistan
What calling features do you get with Direct Routing?
Teams Phone Standard gives you a full office phone system: voicemail, transfer, forwarding, caller ID, call menus and call queues. Direct Routing adds the outside line.
Every Device
A full office phone system, inside Teams
Staff call from the Teams app, a headset or a Teams desk phone. Every device shares the same business number.
Voicemail, call transfer and call forwarding
Caller ID and call history on every device
Certified desk phones, conference phones and headsets
Browse Microsoft Teams devices, Yealink IP phones and HP Poly IP phones.
Every Caller
Greet Every Caller and Route Every Call
Your main number answers with a menu, then sends the caller to the right team.
Call menus: “press 1 for sales, 2 for support”
Call queues share calls across a team
Different routing for office hours and holidays
Every Call
See every call, and Keep it Secure
Your IT team manages calling in the same admin center it already uses for Teams.
A built-in report of Direct Routing calls and a call-quality dashboard
Optional wallboards and call-cost reports, sized to your volume
Encrypted calls between the SBC and Microsoft
SBC for Teams Direct Routing
Which certified SBC for Microsoft Teams should you use?
Any model on Microsoft’s certified list works. Capstar Solutions supplies two certified brands or runs one for you as a service. Microsoft isn’t certifying new models right now.
Ribbon SBCs
SBC 1000, SBC SWe Edge and Edge 8000. Strong for branches, older lines and software-only setups.
AudioCodes SBCs
From the compact Mediant 500 and 800 to software that runs on your own servers.
SBC as a Service
A certified SBC hosted and run for you, for a monthly fee. Nothing to buy, install or update.
PBX to Teams Migration Pakistan
Can you keep your existing PBX and phone numbers?
Yes. Your numbers stay with your phone company, and customers keep dialling them. The same SBC connects your old phone system to Teams, so both run together while you move across.
Keep your existing PBX with Microsoft Teams. It works with:
PBX to Teams Migration Pakistan
Is Teams Direct Routing reliable if the internet goes down?
Yes, when it is designed for it. Microsoft runs three connection points that back each other up. Capstar adds backups on your side too, including Microsoft Teams calling redundancy for your key numbers.
Three Microsoft Entry Points
If one fails, calls move to the next by themselves.
A second SBC
Two SBCs work as a pair. One faulty box does not stop calls.
Backup Lines
Two internet providers, and a second phone line ready for faults.
Survivable Branch Appliance
Keeps a branch calling if its link to Microsoft drops.
Teams Direct Routing cost Pakistan
What does Teams Direct Routing cost in Pakistan?
Four things make up the price: Microsoft licenses, the SBC, your phone line and calls, and setup and support. Microsoft does not charge per minute. Capstar Solutions sends one itemised quote in PKR.
Licenses
Paid: Per User, Per MonthTeams and Teams Phone for each person who makes calls.
The SBC
Paid: Once, or MonthlyBuy a Ribbon or AudioCodes SBC, or rent one as a service.
Line and Calls
Paid: To Your Phone CompanyYour phone company charges for the trunk and the calls.
Setup and Support
Paid: Once, Plus SupportDesign, setup, testing, training and ongoing care.
Teams Direct Routing Setup Pakistan
What should a Pakistani business plan before go-live?
Start with the phone line and its paperwork. Delays usually come from the phone company and firewall changes, not from the SBC.
SIP trunk for Microsoft Teams in Pakistan
Pick a licensed provider, such as Nayatel or Wateen. We test the line before go-live.
Domain and Certificate
The SBC needs a name such as sbc.yourcompany.com.pk and a trusted certificate.
Firewall and Internet
Teams calls must reach Microsoft, with room for your busiest hour.
Teams Direct Routing Partner Pakistan
Why deploy Teams Direct Routing through Capstar Solutions?
Capstar Solutions is a Microsoft partner that builds business phone systems, not a shop that only sells licenses. One team advises, supplies, sets up and supports.
Advice before you buy, based on your staff, offices and calls
Certified Ribbon and AudioCodes SBCs, or SBC as a Service
Engineers who also build meeting rooms and call centers
A 24 x 7 customer support portal and a dedicated account team
Teams Calling Pakistan: Who It Suits
Who uses Microsoft Teams Direct Routing in Pakistan?
Any Pakistani organization on Microsoft 365 that wants Teams as its phone system. It helps most where calls bring in business or serve customers. These are typical cases, not named customers.
Enterprises and Corporate Offices
Fewer desk phones, a call menu for the main number, and call queues for sales, HR and IT.
Banks and Financial Institutions
Head office and branches share one Teams phone system, with backup SBCs and your Microsoft 365 security rules.
Contact Centers
Direct Routing brings the calls in. A Teams contact center adds routing, recording and reports.
Frequently Asked Questions
Microsoft Teams Direct Routing Pakistan: Frequently Asked Questions
The questions we are asked most often when an organisation is choosing a call center solution provider in Pakistan.
What is Microsoft Teams Direct Routing?
Microsoft Teams Direct Routing connects Teams to your own phone company instead of Microsoft. A certified session border controller (SBC) links your phone line to Microsoft. Staff then make and answer normal phone calls in Teams, using the numbers your Pakistani phone company gave you.
Can I buy Microsoft Calling Plans in Pakistan?
No. Microsoft’s page for Pakistan says Calling Plans are not available to buy here. Its Operator Directory also listed no Teams calling provider for Pakistan on 10 November 2026. Direct Routing, through a certified SBC and a local phone line, is the way to add phone calling to Microsoft Teams in Pakistan.
What do I need to set up Teams Direct Routing?
You need four things. A Microsoft Teams and Teams Phone license for each person who makes calls. A certified SBC. A phone line from a licensed phone company. And a reliable internet connection with the right firewall settings. Capstar Solutions supplies and sets up all of it.
Can I keep my existing phone numbers with Direct Routing?
Yes, in most cases. Your numbers stay with your phone company and do not move to Microsoft, so customers keep dialling them. If you also change phone companies, moving numbers depends on both companies and Pakistani telecom rules. Capstar checks this before planning your switch-over.
Can I keep my existing PBX alongside Microsoft Teams?
Yes. The SBC can connect your current phone system, such as Avaya, Sangoma or Cisco, to Teams. People on old desk phones and people on Teams call each other by extension. You can move one department at a time and keep any phones and analog lines that still work.
Is Teams Direct Routing reliable if the internet goes down?
It can be, if it is designed for it. Microsoft runs three connection points that take over from each other automatically. You can add a second SBC, a second internet line and a backup phone line. A Survivable Branch Appliance keeps a branch calling if its link to Microsoft drops.
How much does Microsoft Teams Direct Routing cost in Pakistan?
Four things set the price: Teams and Teams Phone licenses per user, the SBC (bought or as a service), your phone line and calls, and setup and support. Microsoft does not charge per minute. Capstar Solutions sends one itemised quote in PKR.
How long does a Teams Direct Routing setup take?
Most of the time goes on work around the SBC: phone company paperwork, installing the line, firewall changes and the certificate. More offices and old phone systems add time. After our assessment, Capstar gives you a dated plan and a go-live date.
Do I need a specific SBC brand for Teams Direct Routing?
No single brand is required, but the model must be on Microsoft’s certified list. Microsoft may refuse to help with problems on other equipment. Ribbon and AudioCodes are both on the list. Capstar Solutions supplies both, or runs one for you as SBC as a Service.
What is the difference between Direct Routing and Operator Connect?
With Operator Connect, an approved phone company connects Teams for you and supplies the numbers. With Direct Routing, you choose your own phone company and connect it through your own or a hosted certified SBC. Operator Connect needs an approved provider in your country, and none offered calling in Pakistan on 10 November 2026.
Can I use Direct Routing and Operator Connect together?
Yes. Microsoft lets you combine connectivity options and change the mix over time. If an Operator Connect provider launches calling in Pakistan later, you can add it for some users or sites and keep Direct Routing for the rest. Your Teams Phone licenses work with both.
Is Teams Direct Routing suitable for a small business?
Yes. A small office can use SBC as a Service, so there is no gateway to buy or maintain. You still need Teams Phone licenses and a phone line. For a handful of users, Capstar sizes the setup so you only pay for the call capacity you use.
Direct Routing Provider Pakistan
Put your Pakistani phone numbers into Microsoft Teams
Tell us your staff, offices and current phone system. A Capstar engineer will reply with a plan, the right SBC and a price in PKR.
Microsoft Teams Direct Routing Pakistan Quote
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