Unified Communications
Stay competitive by offering a hybrid working environment for your workforce so they can continue working even if they're remote or on the move
Collaboration
Facilitate group conversations across locations with native video meetings on tablets, smartphones, and desktops with complete encrypted communications
Avaya Contact Center
Empower customers and employees with Omni channel contact center capabilities that improve customer satisfaction and increase employee productivity.
Avaya Cloud Office
Connect anywhere on the go via simple and secure Voice over IP, make calls, and access and share documents from anywhere with mobile collaboration apps.
From Good To Great
The Future of Business Communication with Avaya
Many businesses spend extensively on Avaya but neglect to attain ideal infrastructure performance. We offer Avaya consulting and development options to companies eager to maximize the possibilities of a mobile computing environment or a high-performance computing system.
From flawless webchat and video calling to sophisticated connections with legacy systems, Avaya helps companies improve customer experiences and streamline processes.
Discover Avaya’s vision of connectivity in the future.
Avaya Communication Solutions is transforming corporate relationships, teamwork, and customer service. Having over 20 years of worldwide experience and customized solutions for Pakistan’s particular market, Avaya provides businesses with tools to enable future-proof operations, cost-cutting, and expansion. Let’s explore why Avaya is the top pick among forward-looking Pakistani companies.
Improve Your Customer Experience
With Avaya, we can provide advanced cloud-based technologies that enable your customers and employees to enjoy unprecedented collaboration and engagement experiences anywhere, anytime on any device, due to Avaya call reporting.
Expert Support, Perpetual Growth
Our expert team will support you every step of the way to ensure the success of your projects. Our goal is to help you streamline and simplify your business processes with our technology.
Features
Solution Capabilities
Avaya provides a comprehensive solution capability that spans the entire voice and collaboration lifecycle, from strategy to execution. Specifically, this solution capability enables customers to rapidly and cost-effectively deploy voice, video, chat, contact center, and others.
Artificial Intelligence
Monitor customer interaction across the enterprise using real-time and historical reporting, thus you can gain insights into customer behavior and preferences to enable better engagement and greater loyalty.
Measure Performance
Identify and improve key metrics and performance indicators by automating reporting and tracking. Also, Analyze and improve on the Key Performance Indicators you measure with complete confidence
Knowledge Management
Equip customers with better self-help tools and provide contextual knowledge documents to customer service representatives to improve their service while they are speaking with the customers
Live Monitoring
Boost first-call resolution by bringing subject matter experts into the conversation to provide real-time assistance, increase customer satisfaction, and boost sales.
Monitor Desktop Usage
Learn how the employees are spending their time and get visibility into day-to-day activities. Moreover, process any hurdles to ensure a smooth experience for employees with desktop monitoring and support.
Speech Analytics
Automatically capture keywords surfacing in the calls to track competition names, industry trends, and other critical business information. Enhance compliance by automatically tagging and evaluating calls
Why Communication Matters for Enterprises
Effective communication drives productivity, customer satisfaction, and decision-making. For businesses in Pakistan—where industries like banking, healthcare, and IT are booming—reliable systems are critical to:
Connect dispersed teams.
Deliver exceptional customer experiences.
Streamline operations across multiple locations.
With rising internet penetration and digital transformation, enterprises need future-ready solutions to thrive.
Challenges Faced by Businesses
Many organizations struggle with:
Outdated Infrastructure: Legacy systems lack features like video conferencing or mobile integration.
High Costs: Maintaining traditional phone systems drains budgets.
Scalability Issues: Expanding networks or adding users is complex.
Remote Work Support: Hybrid teams require flexible, cloud-based tools.
Customer Experience Gaps: Inefficient call routing and long wait times frustrate clients.