Zoom PhonePakistanBuilt on the Carrier You Already Trust
Capstar Solutions deploys Zoom Phone for enterprises in Karachi, Lahore, and Islamabad, either as a new Zoom-provisioned number or by connecting it to your existing PTCL, Wateen, or Nayatel trunk through a certified SBC.
Cloud Telephony for Pakistan Enterprises
Your Enterprise Phone System, Running Inside Zoom
Most enterprises in Pakistan still run legacy on-premise PBX systems — hardware that requires dedicated IT staff, fails during power disruptions, and makes remote work difficult. Zoom Phone eliminates all of that. It is a fully cloud-hosted telephony system integrated inside the Zoom platform your teams already use for meetings. Capstar Solutions is an authorized Zoom partner in Pakistan. We deploy Zoom Phone for enterprises in Islamabad, Lahore, and Karachi, managing every step from license procurement through SBC configuration and user training.
Cloud Telephony for Pakistan Enterprises
What Zoom Phone Delivers for Your Enterprise
Six core capabilities that replace your PBX, reduce costs, and give your IT team full control from a single admin portal.
Cloud-Based Zoom PBX
Retire the legacy PABX cabinet. Zoom Phone runs your entire phone system inside the Zoom platform, managed from a browser — no on-premises servers, no PRI cards.
Automatic Call Recording
Every inbound and outbound call recorded and stored in the Zoom cloud automatically, with full search and playback for compliance reviews.
Two Paths to a Working Number
A new Zoom-provisioned number, or your existing PTCL, Wateen, or Nayatel number via BYOC. We size the right one to your timeline, not the other way round.
Elevate Calls to Meetings
Move any live phone call into a Zoom video meeting with one tap. No dial-in codes, no conference bridge, no second app to open.
Intelligent IVR & Call Routing
Build multi-level IVRs, ring groups, call queues, and auto-attendants from a browser-based admin console — no coding, no vendor ticket required.
Centralized Admin Portal
Manage every user, DID number, extension, and call policy from one dashboard — across Karachi, Lahore, and Islamabad offices alike.
Zoom Phone BYOC Pakistan
Keep Your Carrier, Add Zoom
Zoom’s native number porting isn’t available for Pakistani numbers. If your organization already has a number and a SIP trunk with PTCL, Wateen Telecom, or Nayatel, you don’t need porting — you need BYOC. It connects your existing trunk directly to Zoom Phone through a certified Session Border Controller. Your number stays the same. Your carrier contract stays the same. Zoom Phone’s calling features run on top.
Capstar Solutions uses the AudioCodes Mediant series — as a physical appliance or as SBC-as-a-Service — for every BYOC deployment in Pakistan, matching the delivery model described in Zoom’s own Zoom Phone product documentation. Our engineers size the SBC to your call volume, configure the SIP trunk on both sides, run Quality of Service tests against real call load, and verify everything before go-live, not after.
Ideal Deployment
Your Enterprise Phone System, Running Inside Zoom
Zoom Phone works for any organization on broadband, but three sectors in Pakistan see the strongest return on deployment.
Financial Services & Banks
Automatic call recording for compliance, encrypted voice channels, and a full audit trail on every call — without third-party recording hardware to maintain.
Universities & Education
Common area phones for reception desks and labs, department ring groups, and campus-wide extensions — all from one admin console, no campus PABX required.
Enterprises & Private Sector
Centralized admin control across multiple offices, DID management by city, and existing PSTN connectivity preserved through BYOC — no disruption to current operations.
Cloud Telephony for Pakistan Enterprises
What Zoom Phone Delivers for Your Enterprise
Lower Cost Than Legacy PABX and PRI
Retire aging PABX hardware and per-line PRI costs for a Cloud Phone System that scales with your headcount, not your wiring closet.
Call Quality on a Certified SBC
A properly sized AudioCodes or Ribbon SBC keeps call quality stable even during peak call-center volume.
Keep Your Local DID Numbers
BYOC preserves your existing PTCL, Nayatel, or Wateen numbers and porting arrangements — no forced renumbering.
No Vendor Lock-In
BYOC means you keep your carrier relationship and pricing — Capstar manages the integration, not your contract.
Remote and Hybrid Calling
Staff make and receive business calls from the Zoom desktop or mobile app from any office, home, or branch location.
Local Support
A Pakistan-based team in Islamabad, Lahore, and Karachi handles setup and ongoing support in your time zone.
Pricing & Transparency
What Zoom Phone Actually Costs in Pakistan
There’s no single number, because it’s genuinely four separate line items
We could publish a price list. We could also promise your dial tone will never go down on a Monday morning. Neither would survive first contact with reality — so instead, here’s exactly what goes into a Zoom Phone Pakistan quote, and why it isn’t one flat figure.
Zoom Phone license
Certified SBC (BYOC only)
Your existing carrier trunk
Onboarding & Implementation
Per user, billed directly by Zoom. Pro or Power Pack tier, depending on the features (recording, IVR depth) you need.
Purchased outright or as SBC-as-a-Service on a subscription. Only applies if you choose BYOC over native provisioning.
One-time. Covers SBC configuration, SIP trunk testing, number setup or porting-path decision, and admin training.
Unchanged from what you pay PTCL, Wateen, or Nayatel today — BYOC doesn’t add a second carrier bill on top.
Losing A Call Is No Longer An Options
Replace your old fashion phone system with intelligent call routing from Zoom phone. Easily route your calls to the correct department using just a few clicks. With its simple and intuitive interface, anyone can easily set up their workflows in minutes.
Build your business’ successful future today with Zoom Phone! because losing a call is no longer an option. We provide enterprise-level call quality guarantees to ensure that your organization’s productivity is not impacted in any way.
Pricing & Transparency
Why Enterprises in Pakistan Choose Capstar for Zoom Phone
Deploying Zoom Phone in Pakistan takes more than a license key. BYOC configuration, SIP trunk testing, number-path decisions, and user provisioning all require real expertise. This is what Capstar delivers.
Serving Enterprises Since
Cities Covered On-Site
Certified Official Partner
Authorized Zoom Distributor — Official Channel
Capstar is an authorized Zoom partner & distributor in Pakistan. Your organization receives genuine licensing through the official Zoom channel, with full access to Zoom support and product updates. Prices quoted in PKR with no foreign currency exposure.
End-to-End Delivery — No Gaps in Handover
Capstar manages every phase: scoping and license procurement, SBC configuration, SIP trunk integration, number porting, user provisioning, and administrator training. One team handles the entire project. No coordination between multiple vendors.
BYOC Specialist with Certified SBCs
Our engineers are certified on Zoom Phone-certified SBCs, such as the AudioCodes Mediant SBC platform & Ribbon SBCs. Every BYOC deployment includes SBC sizing, SIP trunk interoperability testing with your carrier, dial-plan configuration, and Quality of Service validation before go-live.
Post-Deployment Support from a Local Team
Our team provides ongoing support after deployment—remote configuration changes, user additions and removals, call-quality troubleshooting, and coordination with your Pakistani SIP carrier when issues arise. We will work with your ITSP on your behalf to restore services.
Use Zoom For Phone Calls
Zoom has always been very convenient in communicating via calls and video conferences. Every user in the organization can use Zoom even if they don’t have any experience. Similarly, Zoom phone is an extremely easy tool to use and has all the necessary features to make calling easier
Easily Change the Number You Call From
Use multiple numbers – use different numbers for calling to different locations worldwide with cheapest rates you select
Put on Hold, Add Audio/Video Participants to Call
Easily transfer a call, put on hold and add Audio/Video participants to your call
Elevate a Phone Call to Zoom Meeting
Quickly elevate a phone call to a Zoom Meeting.
FAQ’s
Frequently Asked Questions About Zoom Phone in Pakistan
The questions Pakistani IT managers most often ask before deploying Zoom Phone are answered directly.
What is Zoom Phone and how does it work in Pakistan?
Zoom Phone is the cloud telephony platform built into Zoom. It replaces PABX hardware with a phone system hosted in Zoom’s cloud, managed from a browser-based admin portal. In Pakistan, it reaches the PSTN in one of two ways: a new number provisioned directly by Zoom, or your existing PTCL, Wateen, or Nayatel number connected through BYOC. Capstar Solutions, an authorized Zoom partner, handles licensing and deployment for both paths in Karachi, Lahore, and Islamabad.
Is Zoom Phone available in Pakistan?
Yes, in two forms. Zoom will provision a new number directly, subject to an address and documentation review and a lead time of up to 20 business days. Or, through BYOC, Capstar connects Zoom Phone to the Pakistani SIP trunk you already hold, live in days rather than weeks. Most enterprises with an existing PBX or number choose BYOC for exactly that reason.
Can we keep our existing PTCL, Nayatel, or Wateen numbers?
Yes. Because BYOC keeps your carrier relationship in place, your existing local DID numbers and porting arrangements carry over during migration.
Does Zoom Phone support number porting in Pakistan?
No. Zoom’s documentation confirms native porting isn’t available for Pakistani numbers. That is precisely why BYOC exists: instead of porting your number into Zoom, you keep it on your current PTCL, Wateen, or Nayatel trunk and connect that trunk to Zoom Phone through a certified AudioCodes SBC. No porting request, no number change, no downtime waiting on a carrier to release it.
How much does Zoom Phone cost in Pakistan?
There is no single published price because it depends on four separate line items: your Zoom Phone license tier, an AudioCodes SBC (purchased outright or as SBC-as-a-Service) if you choose BYOC, your existing carrier trunk cost, and Capstar’s one-time deployment fee. See the cost breakdown above, or request a scoped quote after a short technical call.
What is Zoom Phone BYOC, and can I use it with PTCL, Wateen, or Nayatel?
BYOC (Bring Your Own Carrier) connects your existing Pakistani SIP trunk (PTCL, Wateen Telecom, or Nayatel) to Zoom Phone through a certified AudioCodes Mediant Session Border Controller. Your number, your carrier contract, and your call rates stay exactly as they are; Zoom Phone’s calling features run on top. Capstar configures the SBC, the SIP trunk, and the dial plan on both sides as part of every BYOC deployment.
What is the difference between Zoom Phone and Microsoft Teams voice in Pakistan?
Zoom Phone runs inside Zoom; Microsoft Teams voice (Direct Routing) runs inside Microsoft 365. Both connect to Pakistani carriers through the same kind of certified SBC, so the underlying BYOC mechanics are nearly identical. The right choice usually comes down to which platform your team already lives in day-to-day. Capstar deploys both and will tell you honestly which fits your existing licensing.
What internet connection does Zoom Phone need for good call quality in Pakistan?
Budget roughly 100 kbps of stable, low-jitter bandwidth per concurrent call. For BYOC deployments, Quality of Service configuration on the SBC and router matters more than raw speed. That’s what actually prevents choppy audio under load. Capstar tests quality of service as a standard step in every BYOC deployment.
How long does a Zoom Phone deployment take in Pakistan?
Native provisioning runs on Zoom’s own timeline: up to 20 business days for a new number. BYOC moves faster, typically 2 to 4 weeks from kickoff to go-live for a mid-sized deployment, covering SBC provisioning, trunk testing, and number cutover, with no porting wait involved. Larger multi-city rollouts take longer depending on trunk capacity and site count.
Is Zoom Phone deployment available in Karachi, Lahore, and Islamabad?
Yes. Capstar Solutions has on-site teams in Karachi, Lahore, and Islamabad, and supports enterprises with offices across all three plus remote sites elsewhere in Pakistan. Number provisioning, SBC configuration, and admin training are handled on-site where useful and remotely where it isn’t.
Can we pilot Zoom Phone with a small team before rolling it out company-wide?
Yes. Most of our Pakistani deployments start with a pilot group — often a single department or branch — running on the new SBC and trunk configuration for two to four weeks before the rest of the organization migrates. It’s the fastest way to catch a configuration issue before it affects everyone.
What happens to our calls if the internet connection or the SBC goes down?
This is why SBC sizing and redundancy planning happen before go-live, not after. For business-critical lines, we configure failover paths and can advise on redundant internet connectivity from your carrier — the goal is that a single point of failure doesn’t take down your entire phone system.
Do we need to end our contract with our existing PABX vendor or carrier to move to Zoom Phone?
No. BYOC keeps your existing carrier contract — PTCL, Nayatel, or Wateen — in place. You’re replacing your PABX hardware with Zoom Phone’s cloud PBX, not your carrier relationship.
Zoom Phone vs Microsoft Teams calling — which should we choose?
Both need a local carrier integration in Pakistan. If your organization already standardizes on Zoom Meetings, Zoom Phone keeps calling in the same app. If you’re a Teams-first organization, see our Microsoft Teams Direct Routing page for the equivalent BYOC-style path on that platform.