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Avaya Solutions

We harmonize your people, processes, and communications to drive maximum value from your Avaya investment.

Your Avaya Partner for Innovation

We are the qualified Avaya partner to deliver webchat and video calling on the platform. Our team provides a discovery process to identify critical business processes which drive value and then create a solution or strategy to build out the new capability on Avaya. We have integrated Avaya with a wide range of platforms. At Capstar Solutions, we remove the barrier of integration between legacy platforms and new applications by providing solutions to integrate into a variety of systems including Avaya Call Reporting, contact centers, and back-office applications
so, we provide voice-to-voice reporting and other integrations to work with legacy applications.

From Good To Great

Make the Future Better with Avaya

Many companies invest heavily in Avaya but fail to achieve optimal infrastructure performance Organizations that are interested in exploiting the potential of a mobile computing environment or a high-performance computing system, we provide them with consulting and development services

Improve Your Customer Experience

With Avaya, we can provide advanced cloud-based technologies that enable your customers and employees to enjoy unprecedented collaboration and engagement experiences anywhere, anytime on any device, due to Avaya call reporting.

Expert Support, Perpetual Growth

Our expert team will support you every step of the way to ensure the success of your projects. Our goal is to help you streamline and simplify your business processes with our technology.

Avaya Call Reporting & Contact Center

Unified Communications

Stay competitive by offering a hybrid working environment for your workforce so they can continue working even if they’re remote or on the move.

Collaboration

Facilitate group conversations across locations with native video meetings on tablets, smartphones, and desktops.

Avaya Cloud Office

Connect anywhere on the go via simple and secure Voice over IP, make calls, and access and share documents from anywhere with mobile collaboration apps.

Avaya Contact Center

Empower customers and employees with Omni channel contact center capabilities that improve customer satisfaction and increase employee productivity.

Features

Solution Capabilities

Avaya provides a comprehensive solution capability that spans the entire voice and collaboration lifecycle, from strategy to execution. Specifically, this solution capability enables customers to rapidly and cost-effectively deploy voice, video, chat, contact center, and others.

Artificial Intelligence

Monitor customer interaction across the enterprise using real-time and historical reporting, thus you can gain insights into customer behavior and preferences to enable better engagement and greater loyalty.

Measure Performance

Identify and improve key metrics and performance indicators by automating reporting and tracking. Also, Analyze and improve on the Key Performance Indicators you measure with complete confidence 

Knowledge Management

Equip customers with better self-help tools and provide contextual knowledge documents to customer service representatives to improve their service while they are speaking with the customers

Live Monitoring

Boost first-call resolution by bringing subject matter experts into the conversation to provide real-time assistance, increase customer satisfaction, and boost sales.

Monitor Desktop Usage

Learn how the employees are spending their time and get visibility into day-to-day activities. Moreover, process any hurdles to ensure a smooth experience for employees with desktop monitoring and support.

Speech Analytics

Automatically capture keywords surfacing in the calls to track competition names, industry trends, and other critical business information. Enhance compliance by automatically tagging and evaluating calls